Terms & Conditions
TERMS OF USE OF THE ROOFTEH ONLINE STORE
These terms and conditions apply to all purchases of goods ordered online, by phone or e-mail. Please read this document carefully before ordering!
SIA RoofTeh may change the terms of use without prior notice. Please read them before making another purchase.
By purchasing goods in the online store, you confirm that you have read and agree to the terms of the Distance Agreement. If you want to buy goods in the online store, but after reading the terms of the Distance Agreement, conclude that you do not agree with them, we invite you to place an order and receive the Goods at SIA RoofTeh office: Šmerļa iela 3, 114D kabinets, Rīga, LV-1006, Latvia.
1. GENERAL PROVISIONS
1. The Buyer has the right to choose and purchase goods in the Online Store both as a Registered Customer and without registration.
1.2. The distance agreement is concluded (takes effect) at the moment when the Buyer has placed the Order in the Online Store and the Seller has sent a confirmation and / or Advance invoice to the e-mail specified by the Buyer.
1.3. This version of the Terms and Conditions of the Distance Agreement is effective as of January 2, 2022. The Seller is entitled to unilaterally amend, update and supplement the terms of the Distance Agreement at any time without notice. When shopping in the Online Store, the Buyer is subject to the provisions of the Distance Agreement that are valid at the time of ordering the Goods, therefore the Buyer must get acquainted with the provisions of the Distance Agreement each time the Order is placed.
1.4. If the Buyer uses the Online Store in violation of the provisions of the Distance Agreement or tries to damage the stability or security of the Online Store, the Seller is entitled to restrict the Buyer’s offers and / or cancel the Buyer’s registration without notice.
1.5. You can find the terms of delivery here.
2. COMMERCIAL OFFERS AND WITHDRAWALS
2.1. In order to find out about the Seller’s latest offers, the Customer has the opportunity and the right to register to receive news (commercial announcements). The Customer expresses his / her consent by entering and sending his / her e-mail address in the section “Get the latest offers first!” or by making such a choice by filling in the registration form in the Online Store.
2.2. The customer has the right to refuse to receive further news (commercial notifications) at any time by sending a message to info@roofteh.lv or using the link at the end of the commercial notification text.
3. REGISTRATION
3.1. When purchasing a Product in the Online Store, the Buyer is offered to register by filling in the registration form. The information provided in the registration form is stored and used for all subsequent purchases by the Buyer after the Buyer enters his user information in the online store database.
3.2. The Buyer shall indicate the following data in the registration form:
3.2.1. Customer who is a natural person: name, surname, e-mail address, address to which the Product will be delivered, other telephone number, other data relevant for the delivery of the Product (for example, special instructions, front door code, etc.);
3.2.2. Customer who is a legal entity: name, surname, name of the company (incl. Company form, registration number, legal address, delivery address, contact information (eg phone number or e-mail), name of the bank, Bank Account Number.
3.3. Buyers who do not wish to register are offered to complete the Purchase by providing the Seller with only Delivery Information.
3.4. The Buyer is responsible for ensuring that all data provided by the Buyer is true and complete. If the data of the Registered Customer changes, the Buyer must update them before placing the order.
3.5. The Seller is not liable for losses incurred by the Buyer or third parties in case the Buyer has provided incorrect or incomplete data.
3.6. When registering or ordering the Goods, the Buyer must make sure that the e-mail address provided by the Buyer is available to the Buyer and the Buyer can receive the e-mails sent to it. After placing the Order, the Buyer undertakes to check the e-mail specified by the Seller at least once a day.
3.7. The Seller is not responsible if it has sent a confirmation and / or Advance invoice to the e-mail address provided by the Buyer, but the Buyer has not received it.
3.8. A registered customer has the right to change, supplement their data or delete their registration in the Online Store at any time without further consent.
3.9. When registering in the Online Store, the Registered Customer creates his / her individual username and password (access data) for placing orders. The Registered Customer undertakes not to disclose access data to Third Parties. The registered customer is responsible for the storage of access data, as well as for any activity performed in the online store using his access data. Any person who joins the Online Store and places an Order using the Registered Customer’s access data is considered a Registered Customer by the Seller.
3.10. If the Registered Customer loses or forgets his / her access data to the Online Store, the Registered Customer shall send the Seller a request for a new password.
, using the options offered in the Internet store or sending a request to e-mail: info@roofteh.lv.
4. PROCESSING OF PERSONAL DATA
4.1. When visiting and using the online store, the Seller may receive information that contains personal data:
4.1.1. obtaining personal data directly (for example, when the Customer fills in the Registration Form or executes the Order);
4.1.2. indirectly by obtaining information (for example: by using cookies and other technical means to monitor the use of the online store).
4.2. The Seller processes the personal data of the Buyers (consumers) in compliance with the requirements specified in the Personal Data Protection Law and other legal acts of the Republic of Latvia that regulate the processing and protection of personal data. When processing and storing the Buyer’s personal data, the Seller uses organizational and technical means that ensure the protection of personal data from accidental or illegal disclosure, alteration, as well as from any other illegal processing.
4.3. By ordering the Goods in the Online Store, the Buyer agrees and allows the Seller to register, enter, store, systematize, use and in any other way process the Buyer’s personal data, as well as the data provided by the Buyer to the Seller, to the extent necessary and for the following purposes:
4.3.1. data processing arising from Buyers’ orders, contractual obligations, or data processing is necessary for concluding a relevant agreement (transaction); data is necessary for the identification and accounting of Buyers;
4.3.2. the data is necessary for sending commercial communications (only in accordance with the separate consent of the Buyer for receiving such communications);
4.3.3. the data are necessary to ensure the fulfillment of other obligations arising from the contractual obligations or from the concluded agreements (transactions).
4.4. The Seller ensures the protection and security of the Buyer’s personal data, their non-distribution to third parties, insofar as required by the Personal Data Protection Law and other legal acts of the Republic of Latvia regulating the processing and protection of personal data, except for the Seller’s partners. the supply of goods, the financing of goods and the provision of services, to the extent that personal data are necessary for the performance of contractual obligations.
4.5. The buyer has the right to request that his personal data be supplemented or corrected, as well as to stop processing them or destroy them if the personal data is incomplete, outdated, false or no longer necessary for the purposes of collection. In this connection, the Buyer can change or delete the entered data in his user account or inform the Seller using the e-mail address: info@roofteh.lv.
4.6. The buyer has the right to receive the following information upon written request:
4.6.1. what information about the Buyer has been obtained, the source of data acquisition when the information included in the data has been changed (if the regulatory enactments allow it);
4.6.2 for what purpose the processing of personal data has been performed, information on the recipients of personal data;
4.6.3. information on whether the data have been processed automatically.
4.7. Buyers’ personal data will be stored for no longer than required by law. The buyer can request the deletion of his data at any time.
5. PRICES OF GOODS
5.1. All prices for the Goods in the Online Store are presented in euros together with VAT. Costs for delivery of the Goods to the Buyer are not included in the price of the goods.
5.2. The Seller is entitled to change the prices of the Goods in the Online Store without prior notice. If the price of the Goods in the Online Store is changed, the Goods are sold to the Buyer at the prices valid in the Online Store at the time of placing the Order.
6. RIGHT OF WITHDRAWAL. EXCHANGE AND RETURN OF GOODS
6.1. If the Buyer is a consumer within the meaning of the Consumer Protection Law (a natural person who expresses a wish to purchase, acquires or could purchase or use the product for a purpose unrelated to his economic or professional activity), the Buyer may exercise the right of withdrawal and unilaterally withdraw from the Distance Agreement ( purchase of goods in the Internet store) within 14 calendar days after receipt of the Goods.
6.2. The Buyer may not exercise the right of withdrawal if the Goods are manufactured which are manufactured according to the consumer’s instructions and in other cases provided for in regulatory enactments (see the Consumer Rights Protection Law http://likumi.lv/doc.php?mode=DOC&id=23309 and the Regulations on distance agreement https://likumi.lv/doc.php?id=266462).
6.3. In order to exercise the right of withdrawal, the Buyer must fill in and sign the Withdrawal Form attached to the delivery document (also available here), indicating all the necessary data, and send it to the Seller.
6.4. The Buyer shall return the Product to the Seller (if it has been delivered) within 7 (seven) days after sending the written refusal, handing it over to the Seller’s legal address Nākotnes Street 9, Mālpils, Siguldas Parish, LV-2152, Latvia (on business days from 8.00 am to 5.00 pm) or sending by mail. Refusal can also be submitted together with the Product.
6.5. The Seller shall refund the Goods which the Buyer has nod
back, using the right of withdrawal, the price within 30 (thirty) days after acceptance of the Product, transfer the purchase fee and delivery costs to the bank account specified by the Buyer. If the Buyer paid for the Goods by paying in cash, the Seller shall refund the purchase fee and delivery costs in cash to the Buyer, unless the Buyer has indicated in the Withdrawal Form that the purchase fee can be refunded by bank transfer.
6.6. The Buyer is responsible for maintaining the quality and safety of the Product during the period of exercising the right of withdrawal. The Buyer shall be liable for any reduction in the value of the Goods if the Goods have been used in a manner incompatible with the principle of good faith, including for purposes other than ascertaining the nature or performance of the Goods.
6.7. The Seller has the right not to accept the Product and to refuse the Buyer to exercise the right of withdrawal, as well as not to refund the money paid by the Buyer for the Product in accordance with the Cabinet of Ministers Regulation No. 255 in the cases specified in paragraph 22, including:
6.7.1. The product is worn and / or damaged;
6.7.2. The product is not complete or is not in the original packaging, or its packaging is significantly damaged (unless it is impossible for the consumer to open the packaging without damaging it) in order to protect the product from damage or deterioration.
6.8. The goods must be undamaged, have not lost their appearance (labels have not been removed and damaged, protective films have not been torn off, etc.) and must not have been used. The product must be returned in its original packaging, in the same set as it was received, definitely returning the product purchase document, warranty card (coupon) (if any), instructions for use and other accessories of the product.
6.9. The buyer can cancel the order after successful payment no later than within 8 hours by notifying the Seller by phone number +371 6111 2050 or by writing an e-mail to info@roofteh.lv. or there. When canceling an order, the Buyer must state the order number. IMPORTANT – The buyer cannot cancel an order where specially manufactured or made-to-order goods were purchased.
